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We Bridges the best products to the best businesses.
let’s take your business to next level
Grow your Business now
We Bridges the best products to the best businesses.
let’s take your business to next level
Grow your Business now
We Bridges the best products to the best businesses.
let’s take your business to next level
Grow your Business now
We Bridges the best products to the best businesses.
let’s take your business to next level
Grow your Business now
We Bridges the best products to the best businesses.
let’s take your business to next level
Grow your Business now

Welcome to our terms of conditions

Bystie respects your rights and appreciate your trust in Bystie. These terms of conditions will inform you as to how your rights can be protected when you decide to work with Bystie (regardless of where you come from) and tell you about your rights and how the law protects you.

1. Bystie Terms

What these terms cover

These are the terms and conditions on which we supply products to you, whether these are goods or services.

Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you, and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. Information About Us And How to Contact Us

Who we are

We are Bystie, a supply chain service provider with offices in Beijing, China, and Toronto, Canada. Our website is

How to contact us

You can contact us by contacting one of our agents or by writing to us at [email protected]

How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the number or email address you provided to us when registering.

"Writing" includes emails

When we use the words "writing" or "written" in these terms, this includes emails.

3. Services, Registration Process And Rules


You must be over 18 years of age to register or login at our platform.


Only one membership is permitted per individual.


We have no control over, and will not be responsible or liable for: (a) any products or third party services you interact with, access, purchase or procure from suppliers or other third parties; or (b) any liability arising out of any transactions between you and third parties, including between you and suppliers or your n

Your Responsibility

It is your responsibility, not ours, to ensure that any products you purchase from suppliers comply with the laws of your jurisdiction, and the laws in your buyers’ jurisdiction, including without limitation any applicable product safety, product labeling and import/export laws.


If you are signing up for the services on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to these Terms.

Our Rights

We reserve the right to modify (including but not limited to adding or removing features), discontinue or terminate the services or any part thereof, or terminate your account or your access to the Services, for any reason without notice at any time. We shall not be liable to you or to any third party for any modification, discontinuance, or termination of the services or any part thereof, or the termination of your account or your access to the services.

Order Refusion

We reserve the right to refuse the services to anyone for any reason at any time. In addition, we reserve the right, but are not obligated, to limit the availability of the services, products, or services made available via a third-party service that we make available in connection with the services.

Your Competitor Order

We reserve the right to provide the services and any other of our services to your competitors, and make no promise of exclusivity in any particular market segment.

Contract With Us

You, and not us, are solely responsible for all of the terms and conditions of any transactions involving the purchase or sale of products, including without limitation, terms regarding payment, returns, warranties, shipping, handling, transportation, storage, liability, insurance fees, applicable taxes, title and license, all of which must be in accordance with applicable law.

No Liability

We will not be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages whatsoever, that result from any third-party services, products, or your relationship with any supplier or buyer.

4. Supply Chain Services

As soon as you register and order our services, you would be able to benefit from our Supply Chain Service, which includes the following services (in chronological order), depending on your requests and feedback:

  • Enquiry Evaluation. We will evaluate your business idea in terms of manufacture circumstance, supplier stability, competitiveness e-commerce across platforms (such as Amazon, eBay, and Wayfair). We will then prepare a report which will include the pros and cons of choosing this product, suggestions and potential risks.


  • Finding of potential suppliers. We will provide you with a list of at least 3 suppliers producing the exact or similar products. their comparison and relevant data.


  • Estimated costs breakdown. We will list all the relevant estimated costs which include product cost, shipping, sample order and shipping and inspection.


  • Competitive products report and market analysis. We will find similar product across platforms and give your analysis of the whole market to assist you find your value proposition and know how to set your price in the most beneficial way.


  • Logistics plan. We will suggest the most beneficial shipping method from China to your destination, and explain why that is.


  • Inventory Suggestion. We will suggest a reasonable quantity of your product after consideration of product quality, platform restriction, shipping status, manpower and storage.


  • Business advice. We will consolidate all the research and communication with various suppliers and stakeholders to produce a report where you can find all useful information relating your business.


  • Samples/competitive products. We will find the most qualified samples to fit your demand and will explore at least 3 similar products that may compete with your product. We will list their pros and cons in comparison with your product and then ship them to you.


  • Negotiation on your behalf. We understand solid and effective communication may be a barrier, as far as the language is concerned. We will fully represent you and negotiate the best deal with all suppliers.


  • General Product Inspection. We will hire someone to open at least 50% of the cartons to examine each product by following the industry’s quality standards. After the quality check, we will deal with suppliers to exchange defective products until all products pass our test.


  • Free storage/Inventory for 3 months. We will offer a free warehouse to you for 3 months. If you are looking for storage over 3 months, we charge 5 dollars per CBM by every month.


  • Shipping arrangements/Competitive shipping rates. Your products will be shipped by air or by fast ships with a competitive shipping rate. Also, we will do our best to cut any hidden and surprise fees.


  • A 24/7 service agent. We will assign a professional agent to you, this who will be your coordinator and service supplier until the end of your project. The agent’s main responsibilities include:
    • Daily communication.
    • Photos, videos to you for product quality, price transparency and key KPI.
    • Project management including meeting/postponing timeline, solutions for problems with third parties.
    • Transparency execution.
    • Helping you find the most valuable and potential products.


  • Contract with the supplier. We will produce and customize bilingual contracts that will include all terms and conditions to each party. We will also amend and check each term and text to make it more suitable to specific projects and products. We will also list out all potential risks.


  • Dispute solutions. In case there is a dispute between you and any third parties, we have 4 available methods for its resolution. Simply speak with one of our agents.

5. Orders

How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

6. Products

Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our website have a 2% tolerance.

Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

Making sure your measurements are accurate

If we are making the product to measurements, you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

7. Your Rights To Make Changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10- Your rights to end the contract).

8. Our Rights To Make Changes

Minor changes to the products

We may change the product to reflect changes in relevant laws and regulatory requirements,and to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

9. Providing The Products

Delivery costs

The costs of delivery will be as displayed to you on our website.

When we will provide the products

During the order process, we will let you know when we will provide the products to you. We will deliver the goods to you as soon as reasonably possible, and in any event within 90 days after the day on which we accept your order. There might be special situations as exceptions.

We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

When you become responsible for the goods

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

When you own goods

You own a product which is goods once we have received payment in full.

What will happen if you do not give required information to us

We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Reasons we may suspend the supply of products to you

We may have to suspend the supply of a product to deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, and make changes to the product as requested by you or notified by us to you (see clause 8).

We may also suspend supply of the products if you do not pay

If you do not pay us for the products when you are supposed to, and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend the supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the supply of the products. We will not suspend the products where you dispute the unpaid invoice. Furthermore, we will not charge you for the products during the period for which they are suspended. As well as suspending the products, we can also charge you interest on your overdue payments.

10. Your Rights To End The Contract

You can always end your contract with us

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back).

If you want to end the contract because of something we have done or have told you we are going to do.

In all other cases (if we are not at fault and there is no right to change your mind).

When you don't have the right to change your mind

You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running and products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

any products which become mixed inseparably with other items after their delivery.

How long do I have to change my mind

You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running and products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

any products which become mixed inseparably with other items after their delivery.

11. Return And Refunds

Tell us you want to end the contract

To end the contract with us, please let us know by either speaking with one of our agents or by emailing us at [email protected]

Intangible supply chain and other services

We allow partners to start the project without any upfront, so, during this period, you are free to leave. However, as soon as you pay, you will not be eligible for a refund.

Tangible transactions with products involved

There are three phases for this:

If we still negotiate with manufacturers on your behalf, and you want to exit and terminate the service, you are free to terminate without any financial loss, as we will not ask you to pay at this moment.

If we have proceeded to purchase certain quantity of products and stored them in our premises, you will be eligible to terminate, but we will charge you a reasonable amount as compensation (at our sole discretion). This amount will vary depending on whether the products are stored in our warehouse are returnable, whether the supplier accepts returns, the costs of return and labour cost.

If you end the contract for any reason after products have been dispatched to you by us or you have received them, you must return them to us, provided they are returnable. We will decide if they are returnable, at our sole discretion. You must pay the costs of return.

How we will refund you

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

When your refund will be made

We will make any refunds due to you as soon as possible.

12. Our Right To End The Contract

We may end the contract if you break it

We may end the contract for a product at any time by writing to you if:

you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or

you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

You must compensate us if you break the contract

If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

We may withdraw the product

We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products that will not be provided.

13. Price And Payment

Where to find the price for the product

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 3 for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

When you must pay and how you must pay

We accept payment with PayPal, TransferWise, Xtransfer, Payoneer and WireTransfer.

What to do if you think an invoice is wrong

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14. How We May Use Your Personal Information?

Privacy Policy

We will only use your personal information as set out in our Privacy Policy.

15. Acceptable Users Restrictions

About You

Not use our services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into any service;

Not infringe our intellectual property rights or those of any third party in relation to your use of any service (to the extent that such use is not licensed by these terms);

Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of any service;

Not use any service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

Not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Written Or Verbal Abuse

Verbal or written abuse of any kind (including threats of abuse or retribution) of our employees, members, or officers will result in immediate termination.

16. Intellectual Property Rights

All intellectual property rights in our platform, the documentation and the services throughout the world belong to us and the rights in the services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Services other than the right to use them in accordance with these terms.

17. Other Important Terms

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organization.

Nobody else has any rights under this contract (except someone you pass your guarantee on to)

This contract is between you and us. No other person shall have any right to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date. For example, if you miss a payment, and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by Unites States law, and you can bring legal proceedings in respect of the products in the United States courts.